Shipping policy
Shipping Policy
Last updated: October 01, 2025
At NORTH MINER, operated by RISEN CRYPTO MINING INC, we are committed to providing a reliable, secure, and efficient shipping experience. This Shipping Policy explains how we process, ship, and deliver orders, as well as important information regarding tracking, customs, insurance, and delivery.
1. Company Information
Trade Name: NORTH MINER
Business Name: RISEN CRYPTO MINING INC.
Business Number: 731266904
Address:
19036 22 Ave
Surrey, BC V3Z 3S6
Canada
Telephone:
+1 (604) 239-6821
Email:
Support@northminer.ca
2. Shipping Destinations
NORTH MINER ships cryptocurrency mining equipment throughout Canada and to eligible international destinations worldwide.
Shipping availability may vary depending on local regulations, courier coverage, customs requirements, and product restrictions. Certain destinations may not be serviceable due to legal or logistical limitations.
3. Shipping Charges
We offer free standard shipping on eligible orders unless otherwise stated on the product page, quotation, or invoice.
Additional shipping charges may apply for:
- Express or priority delivery
- Remote or rural locations
- Oversized freight shipments
- Special handling requests
- Customer-requested shipping upgrades
Any additional charges will be disclosed before your order is finalized.
4. Order Processing
Orders are generally processed within 24 to 48 hours after payment has been successfully received and verified.
Processing times may be extended due to:
- High order volumes
- Manufacturer batch releases
- Payment verification
- Inventory confirmation
- Public holidays
- Compliance reviews
- Incorrect or incomplete customer information
Orders are not considered confirmed until payment verification has been completed.
5. Estimated Delivery Times
After dispatch, estimated delivery times are generally:
Canada: 1–3 business days
International: 3–10 business days
These delivery estimates are not guaranteed and may vary due to:
- Customs clearance
- Weather conditions
- Courier delays
- Government inspections
- Local holidays
- Transportation disruptions
- Force majeure events
6. Shipping Carriers
To provide reliable delivery, NORTH MINER works with established international courier partners, including:
- DHL
- UPS
The carrier used for your shipment may vary depending on the destination, package size, service availability, and logistics requirements.
7. Customs Duties and DDP Shipping
For eligible orders, NORTH MINER may offer Delivered Duty Paid (DDP) shipping.
Where DDP shipping has been confirmed in writing, applicable customs duties and import charges covered under the agreed shipping terms are paid in advance to simplify the delivery process.
DDP coverage does not include charges resulting from:
- Incorrect shipping information
- Delivery refusal
- Storage fees
- Address changes after dispatch
- Government permit requirements
- Charges outside the agreed DDP terms
Customers remain responsible for ensuring that imported mining equipment complies with local laws and regulations.
8. Shipment Insurance
Eligible shipments are insured while in transit, subject to the applicable courier and insurance provider’s terms and conditions.
If a shipment is lost or damaged, NORTH MINER will assist customers throughout the investigation and claims process.
Insurance claims may require supporting documentation, including:
- Order confirmation
- Tracking information
- Photographs
- Shipping labels
- Courier reports
- Proof of damage or loss
Approval of insurance claims is subject to the insurer’s investigation and policy conditions.
9. Tracking Information
Once your order has been dispatched, a shipping confirmation email containing your tracking number will be sent to the email address associated with your order.
Customers are encouraged to monitor tracking updates and ensure someone is available to receive the shipment when required.
10. Shipping Address
Customers are responsible for providing complete and accurate shipping information.
Please verify:
- Recipient name
- Company name (if applicable)
- Street address
- Apartment or unit number
- City
- Province or state
- Postal or ZIP code
- Country
- Telephone number
Address modifications cannot always be accommodated once an order has entered processing or has been transferred to the courier.
NORTH MINER is not responsible for delays or delivery issues caused by inaccurate or incomplete customer information.
11. Delivery Requirements
Some shipments may require:
- Adult signature
- Identity verification
- Delivery appointment
- Secure delivery confirmation
Customers should inspect the package immediately upon delivery.
If visible damage is present, customers should:
- Photograph the package before opening
- Note any damage with the courier
- Contact NORTH MINER immediately
12. Missing, Damaged, or Incorrect Orders
If your order:
- Arrives damaged
- Contains incorrect products
- Is missing items
- Appears tampered with
- Is marked delivered but cannot be located
please contact Support@northminer.ca as soon as possible.
Customers should retain all original packaging and provide photographs, videos, and any courier documentation to assist with the investigation.
13. Order Collection
For operational security and inventory management, NORTH MINER operates as an online business and warehouse network.
We do not offer public in-person pickup or collection.
All orders are shipped directly to the delivery address provided during checkout.
14. Returns and Exchanges
Eligible products may be returned or exchanged within 30 days of confirmed delivery, subject to our Return & Refund Policy.
Prior written authorization from NORTH MINER is required before returning any product.
Unauthorized returns may be refused.
15. Return Conditions
To qualify for an approved return, products must be:
- In original condition
- Unused and unpowered
- Complete with all accessories
- Returned in original packaging
- Accompanied by proof of purchase
- Free from customer damage or unauthorized modifications
Products that have been powered on, modified, overclocked, or physically damaged may not qualify for a change-of-mind return.
16. Return Shipping
When a return is approved due to a shipping error, verified product defect, or other authorized reason, NORTH MINER may provide a prepaid return shipping label or alternative shipping instructions.
Customers should never return products without receiving written return authorization and the designated return address.
17. Refunds
Once a returned product has been received and inspected, NORTH MINER will notify the customer of the outcome.
Approved refunds are generally issued using the original payment method.
Processing times may vary depending on:
- Payment provider
- Financial institution
- Cryptocurrency network
- Internal verification procedures
Shipping charges, payment processing fees, customs charges, and other non-refundable costs may not be refunded unless required by law or where the return results from an error by NORTH MINER.
18. Delivery Delays
While we strive to deliver orders within the estimated timeframe, NORTH MINER cannot guarantee delivery dates.
Delays may occur because of:
- Customs inspections
- Extreme weather
- Transportation disruptions
- Government restrictions
- Carrier operational issues
- Manufacturer delays
- Events beyond our reasonable control
Such delays do not automatically entitle customers to cancellation, compensation, or refunds.
19. Contact Us
If you have any questions regarding shipping, delivery, tracking, customs, returns, or exchanges, please contact us:
NORTH MINER
RISEN CRYPTO MINING INC.
📍 19036 22 Ave, Surrey, BC V3Z 3S6, Canada
📞 +1 (604) 239-6821
📧 Support@northminer.ca
At NORTH MINER, we are committed to delivering premium cryptocurrency mining equipment with reliable shipping, transparent communication, and exceptional customer support. Thank you for choosing NORTH MINER as your trusted mining hardware supplier.