Returns, Refunds & Shipping Policy

Last updated: July 30, 2026

At NORTH MINER, operated by RISEN CRYPTO MINING INC., we are committed to providing a secure, transparent, and reliable purchasing experience. This policy explains how orders are processed, shipped, returned, exchanged, and refunded.

1. Shipping Methods

NORTH MINER ships orders throughout Canada and to eligible international destinations using established courier partners, including DHL and UPS.

Courier availability may vary depending on the destination, product type, shipment size, and service availability.

2. Shipping Coverage

We provide shipping to customers across Canada and to many international destinations.

Some products may be subject to destination restrictions, import regulations, courier limitations, or manufacturer distribution requirements. NORTH MINER reserves the right to decline or cancel an order when delivery cannot be completed legally or safely.

3. Shipping Costs

NORTH MINER provides free standard shipping on eligible orders, unless otherwise stated on the product page, quotation, invoice, or checkout page.

Additional charges may apply when a customer requests:

• Expedited delivery
• Special freight handling
• Remote-area delivery
• Oversized shipment services
• Alternative delivery arrangements

Any additional shipping charges will be disclosed before the order is finalized.

4. Order Processing

Once payment has been received and verified, orders are generally processed within 24 to 48 hours.

Processing may take longer when:

• Payment requires additional verification
• The order contains several units
• The product is part of a scheduled manufacturer batch
• Additional compliance information is required
• The shipping address requires confirmation
• The order is placed on a weekend or public holiday

An order is not considered confirmed until payment has been successfully received and approved.

5. Estimated Delivery Times

Estimated delivery times after dispatch are generally:

• Within Canada: 1 to 3 business days
• International orders: 3 to 10 business days

These are estimates and not guaranteed delivery dates.

Delivery may be delayed by customs clearance, courier disruptions, severe weather, public holidays, remote-area service limitations, security inspections, incomplete customer information, or other circumstances outside NORTH MINER’s reasonable control.

6. DDP Shipping and Customs Charges

Where specifically confirmed on the product page, quotation, or invoice, NORTH MINER may provide Delivered Duty Paid (DDP) shipping.

For qualifying DDP orders, applicable import duties and customs charges included in the agreed shipping terms are handled in advance.

DDP shipping does not necessarily include charges caused by:

• Incorrect or incomplete customer information
• Storage resulting from an unavailable recipient
• Address changes requested after dispatch
• Refusal of delivery
• Additional government permits or licensing requirements
• Charges outside the agreed DDP terms

Customers are responsible for ensuring that the ordered equipment may be legally imported, installed, and operated at the destination.

7. Shipment Insurance

Eligible shipments are insured against covered loss or damage while in transit, subject to the terms and limitations of the courier or insurance provider.

Customers must cooperate with any courier or insurance investigation and provide requested documents, photographs, declarations, or other supporting evidence.

Insurance does not automatically guarantee an immediate refund or replacement. Claims must first be reviewed and approved in accordance with the applicable courier and insurance procedures.

8. Tracking Information

Once an order has been dispatched, tracking information will be sent to the email address provided with the order.

Customers are responsible for monitoring the tracking status and ensuring that someone is available to receive the shipment when required.

9. Shipping Address Confirmation

Customers must provide a complete and accurate shipping address when placing an order.

Before dispatch, NORTH MINER may request confirmation of:

• Recipient name
• Company name
• Street address
• Unit or suite number
• City and province or state
• Postal or ZIP code
• Country
• Telephone number

Address changes are not guaranteed after an order has entered processing or has been transferred to the courier.

NORTH MINER is not responsible for delays or delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer.

10. Delivery and Signature

High-value orders may require an adult signature or other proof of delivery.

Customers should inspect the outside of the package before accepting delivery. If there is visible damage, the customer should ask the courier to record it and should photograph the package before opening it.

A courier delivery scan does not prevent the customer from reporting a legitimate delivery issue. However, all delivery claims remain subject to investigation.

11. Missing, Damaged, or Incorrect Shipments

Customers must contact NORTH MINER as soon as possible if an order:

• Arrives visibly damaged
• Contains the wrong product
• Is missing one or more items
• Shows as delivered but cannot be located
• Appears to have been tampered with

Customers should retain all packaging and provide:

• Order number
• Tracking number
• Photographs of the external package
• Photographs of the shipping label
• Photographs or video of the internal packaging
• Photographs of the product and serial number
• Any courier correspondence

Products that arrive visibly damaged should not be powered on until NORTH MINER provides instructions.

12. Order Placement

For security, payment verification, inventory control, and accurate documentation, orders must be placed through the official NORTH MINER website or through an official invoice issued by NORTH MINER.

NORTH MINER does not offer public walk-in shopping or customer pickup. Our facilities operate as warehouses, logistics locations, and secure equipment-handling centers.

The address listed in this policy is a corporate contact address and should not be used for unauthorized returns or in-person visits.

13. Order Cancellation

Cancellation requests must be submitted as soon as possible.

An order may be cancelled before processing begins, subject to payment-processing costs and any non-refundable manufacturer, reservation, or supplier charges.

An order may no longer be eligible for cancellation once it has:

• Entered processing
• Been allocated from limited inventory
• Been ordered from a supplier
• Been prepared for shipment
• Been dispatched
• Been customized or configured for the customer

Cryptocurrency mining equipment is affected by rapid changes in market price, availability, profitability, and manufacturer pricing. A reduction in product value or mining profitability after purchase is not grounds for cancellation or refund.

14. Returns and Exchanges

Eligible products may be returned or exchanged within 30 days after confirmed delivery, subject to the conditions in this policy.

Customers must obtain written return authorization before shipping any product back to NORTH MINER.

Unauthorized returns may be refused or returned to the sender.

15. Change-of-Mind Return Conditions

To qualify for a change-of-mind return, the product must be:

• Unused
• Unpowered
• Uninstalled
• Unmodified
• In its original condition
• In the original manufacturer packaging
• Complete with all cables, accessories, manuals, labels, seals, and protective materials
• Accompanied by valid proof of purchase

Products that have been powered on, connected to a mining pool, configured, opened beyond reasonable inspection, modified, overclocked, repaired, damaged, or used may not qualify for a change-of-mind return.

Such products may still be eligible for warranty service when a covered defect exists.

16. Non-Returnable Items

Unless required by applicable law, the following may not qualify for return:

• Products that have been powered on or used
• Products with broken manufacturer seals
• Products with altered or removed serial numbers
• Products damaged after delivery
• Customized or specially ordered products
• Clearance, liquidation, or final-sale products
• Hosting, setup, installation, repair, or consulting services already provided
• Deposits identified as non-refundable
• Manufacturer batch reservations
• Electrical accessories that have been installed or modified
• Products returned without authorization
• Products returned incomplete or without original packaging

17. Return Shipping

When NORTH MINER confirms that a return is due to an incorrect shipment, covered defect, or verified shipping damage, NORTH MINER may provide a prepaid return label or alternative return instructions.

For approved change-of-mind returns, the customer may be responsible for return shipping and insurance unless otherwise confirmed in writing.

Customers must not send products to the corporate address without receiving written authorization and the correct return destination.

18. Return Inspection

All returned products are inspected after arrival.

The inspection may include verification of:

• Product condition
• Serial number
• Manufacturer seals
• Internal and external damage
• Missing accessories
• Firmware or configuration changes
• Power-on and operating history
• Packaging condition
• Signs of modification, misuse, or overclocking

NORTH MINER may deduct reasonable costs from a refund when a returned product is incomplete, damaged, altered, or not in the condition originally represented by the customer.

19. Refunds

Once an approved return has been received and inspected, NORTH MINER will notify the customer whether the refund has been approved.

Approved refunds are generally issued to the original payment method.

Processing times may vary depending on the payment method, financial institution, blockchain transaction requirements, and internal review procedures.

Original shipping, expedited shipping, payment-processing, exchange-rate, blockchain network, customs, brokerage, and handling charges may be non-refundable unless the return resulted from an error by NORTH MINER or another legal obligation applies.

20. Cryptocurrency Refunds

When an order was paid in cryptocurrency, an approved refund will be calculated using the Canadian-dollar or US-dollar value recorded on the original invoice, unless otherwise agreed in writing.

NORTH MINER is not responsible for cryptocurrency price increases or decreases occurring after payment.

The customer is responsible for providing a correct and compatible refund wallet address. Blockchain network fees may be deducted where applicable.

21. Exchanges

Approved exchanges are subject to product availability.

If the replacement product has a higher price, the customer must pay the difference before shipment. If the replacement product has a lower price, the approved difference may be refunded according to the original payment method and applicable terms.

A replacement is not guaranteed until the returned product has been inspected and the exchange has been approved.

22. Warranty Claims

Products that have been powered on or used are generally handled under the applicable manufacturer or product warranty rather than as change-of-mind returns.

Warranty coverage varies by manufacturer and model.

Warranty coverage may exclude damage caused by:

• Incorrect voltage
• Improper wiring
• Electrical surges
• Water, moisture, or corrosion
• Excessive dust
• Inadequate ventilation
• Excessive temperatures
• Unauthorized firmware
• Overclocking
• Physical damage
• Unauthorized repair
• Improper installation
• Failure to follow manufacturer instructions

Customers must contact NORTH MINER before sending equipment for warranty assessment.

23. Mining Performance and Profitability

Hashrate, power consumption, efficiency, and other specifications may vary within manufacturer tolerances.

NORTH MINER does not guarantee:

• Cryptocurrency prices
• Mining income
• Daily or monthly rewards
• Network difficulty
• Mining-pool performance
• Future profitability
• Return on investment
• Continuous operation without interruption

Customers are responsible for assessing electricity costs, hosting costs, regulatory requirements, operating conditions, and financial risks before purchasing mining equipment.

24. Contact Information

For questions, shipping concerns, return authorization, exchanges, or warranty assistance, contact:

Trade Name: NORTH MINER
Business Name: RISEN CRYPTO MINING INC
Business Number: 731266904
Email: Support@northminer.ca
Telephone: +1 (604) 239-6821
Corporate Address: 19036 22 Ave, Surrey, BC V3Z 3S6, Canada

Please include your order number in all communications.

Do not return equipment to the corporate address unless NORTH MINER has provided written return authorization and confirmed the correct return destination.

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At NORTH MINER, we take pride in supplying professional mining equipment while providing clear communication, secure order handling, and dependable customer support.

Thank you for choosing NORTH MINER.